{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2025-08-08T18:14:57","modified_gmt":"2025-08-08T18:14:57","slug":"%d9%85%d8%b3%d8%a7%d8%b9%d8%af%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1","status":"publish","type":"page","link":"https:\/\/norymoon.com\/en\/%d9%85%d8%b3%d8%a7%d8%b9%d8%af%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1\/","title":{"rendered":"Customer assistance"},"content":{"rendered":"
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<\/div>\n\t\t\t\t\t\t\t
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Customer assistance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Our support team is always here to help you.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Common purchase questions answered<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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Orders and shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take to receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Shipping time depends on the country and shipping method chosen, but is usually:<\/p>

5 to 10 working days within the Gulf.<\/p>

7 to 14 business days to other countries.<\/p>

Delivery time may vary slightly depending on the product and shipping provider.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs shipping available to my country?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we ship to most countries worldwide, including Saudi Arabia, Bahrain, the UAE, Kuwait, the USA, and Canada. Upon placing an order, you can confirm shipping availability to your country.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, once your order is shipped, we will send you the tracking number via email or WhatsApp so you can track the status of your shipment in real-time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t What payment methods are available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We offer several secure payment options:<\/p>

Credit and debit cards (Visa \/ MasterCard)<\/p>

Apple Pay<\/p>

madda (in Saudi Arabia)<\/p>

PayPal<\/p>

Bank transfer (for some countries)<\/p>

We are working on adding cash on delivery options soon.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Are your products original?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, all our products are 100% authentic and imported from trusted suppliers, and we ensure quality in every piece.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there any discounts or coupons available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes! We constantly offer discount coupons and special seasonal offers.
Follow our pages on Instagram and TikTok, or subscribe to our newsletter to receive the latest offers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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If you need to exchange a product <\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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Returns and exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return or exchange the product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can return or exchange the product within 7 days of receipt, provided it is in its original condition and unused.<\/p>

For more information, see our Returns and Exchanges Policy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can easily contact us via:<\/p>

WhatsApp directly from the website<\/p>

Email: support@norymoon.com<\/p>

Messages via Instagram or TikTok
We usually respond within just a few hours.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Can I send the order as a gift to someone else?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, of course! You can specify a different delivery address, and we can also elegantly package your order and include a gift card upon request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the return include all products?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, some products, such as underwear, personal care products, or discounted products within final sales, cannot be returned for health or legal reasons.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho bears the shipping costs for returns?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If the store made a mistake (such as sending the wrong product or one with a manufacturing defect), we will bear the shipping costs. However, if the reason for the return was the customer's request only, the shipping costs will be deducted from the refund amount.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will I receive the money after the refund request is approved?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

After inspecting the product and verifying its condition, the return will be approved within 3-5 business days, and the amount will be refunded to the same payment method within 7-14 business days, depending on the bank or payment company.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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