Customer assistance
Our support team is always here to help you.
Common purchase questions answered
Orders and shipping
Shipping time depends on the country and shipping method chosen, but is usually:
5 to 10 working days within the Gulf.
7 to 14 business days to other countries.
Delivery time may vary slightly depending on the product and shipping provider.
Yes, we ship to most countries worldwide, including Saudi Arabia, Bahrain, the UAE, Kuwait, the USA, and Canada. Upon placing an order, you can confirm shipping availability to your country.
Yes, once your order is shipped, we will send you the tracking number via email or WhatsApp so you can track the status of your shipment in real-time.
We offer several secure payment options:
Credit and debit cards (Visa / MasterCard)
Apple Pay
madda (in Saudi Arabia)
PayPal
Bank transfer (for some countries)
We are working on adding cash on delivery options soon.
Yes, all our products are 100% authentic and imported from trusted suppliers, and we ensure quality in every piece.
Yes! We constantly offer discount coupons and special seasonal offers.
Follow our pages on Instagram and TikTok, or subscribe to our newsletter to receive the latest offers.
If you need to exchange a product
Returns and exchanges
You can return or exchange the product within 7 days of receipt, provided it is in its original condition and unused.
For more information, see our Returns and Exchanges Policy.
You can easily contact us via:
WhatsApp directly from the website
Email: support@norymoon.com
Messages via Instagram or TikTok
We usually respond within just a few hours.
Yes, of course! You can specify a different delivery address, and we can also elegantly package your order and include a gift card upon request.
No, some products, such as underwear, personal care products, or discounted products within final sales, cannot be returned for health or legal reasons.
If the store made a mistake (such as sending the wrong product or one with a manufacturing defect), we will bear the shipping costs. However, if the reason for the return was the customer's request only, the shipping costs will be deducted from the refund amount.
After inspecting the product and verifying its condition, the return will be approved within 3-5 business days, and the amount will be refunded to the same payment method within 7-14 business days, depending on the bank or payment company.